Policy

1. Introduction

At Fortified, we strive to provide high-quality monitoring solutions. However, if you are not satisfied with our services, we offer a refund policy under specific conditions. Please read the following terms carefully.

2. Eligibility for Refund

You may request a refund under the following conditions:

• Technical Issues: If our software does not function as described and our support team is unable to resolve the issue.
• Duplicate Payment: If you were charged twice for the same purchase.
• Failure to Access Services: If you were unable to install or use the software due to compatibility issues, and our support team could not provide a solution.

3. Non-Refundable Cases

We do not provide refunds under the following conditions:

• Change of Mind: If you decide not to use the service after purchasing.
• Lack of Device Compatibility: If the target device does not meet the system requirements (customers must check compatibility before purchase).
• User Error: If the software was removed, uninstalled, or blocked due to user actions.
• Violation of Terms: If the user violates our terms of service, such as using the software for illegal purposes.
• Expired Subscription: Refunds are not available for partially used or expired subscriptions.

4. Refund Request Process

To request a refund, follow these steps:

• Contact Support: Email us at support@Fortified.com with your order details.
• Provide Evidence: If the issue is technical, include screenshots or error logs.
• Wait for Processing: Our team will review your request within 5-7 business days and respond with a resolution.

5. Refund Timeline

Approved refunds will be processed within 7-14 business days and credited to the original payment method.

If you do not receive the refund within this period, please contact your bank or payment provider.

6. Contact Us

If you have any questions about our Refund Policy, feel free to reach out:

📧 Email: support@Fortified.com

📞 Phone: +234-XXX-XXX-XXXX